This Privacy Policy explains how ad99 collects, processes, stores, and protects the personal data of players who use the ad99 platform at https://ad99.bio. We are committed to handling your information with the highest standards of security and transparency. Please read this document carefully alongside our Terms & Conditions before using any ad99 service.
Your data, your rights: ad99 does not sell your personal data to third parties for marketing purposes. All data collected is used solely to operate your account, process transactions, comply with legal obligations, and improve the platform experience for Bangladeshi players.
A summary of the core principles that guide the way ad99 handles personal data. Full details are set out in the policy sections below.
All data transmitted between your device and the ad99 platform is encrypted using industry-standard SSL technology. This applies to account logins, payment transactions, and any form submission — your information is never sent in plain text over the network.
ad99 does not sell, rent, or trade your personal information to any third party for marketing, advertising, or any other commercial purpose. Your data is used exclusively to operate your account, process payments, and maintain platform security.
ad99 collects only the personal data that is strictly necessary to provide our services, comply with legal obligations, and prevent fraud. We do not collect data beyond what is required for these defined purposes, and we review our data holdings regularly.
This Privacy Policy gives you a complete and honest account of every category of personal data ad99 collects, the lawful basis for processing each category, how long the data is retained, and who it may be shared with. There are no hidden data practices.
You have the right to access the personal data ad99 holds about you, to request corrections, and to request deletion of data that is no longer required . Contact our support team at [email protected] to exercise any of these rights. We will respond to all data requests within a reasonable timeframe.
ad99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule.
ad99 (referred to in this policy as "ad99", "we", "us", or "our") operates the online casino and sports betting platform accessible at https://ad99.bio (the "Platform"). ad99 is the data controller responsible for the personal information collected through the Platform.
This Privacy Policy applies to all individuals who visit, register with, or otherwise interact with the Platform, including players based in Bangladesh and any other jurisdiction where access is not prohibited. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein.
If you have any questions about this policy or about how ad99 handles your personal data, please contact our dedicated data support team at [email protected]. We aim to respond to all privacy-related enquiries within five (5) business days on Bangladesh Standard Time (BST, UTC+6).
ad99 collects the following categories of personal data, depending on how you interact with the Platform:
This data is collected at registration and is used to verify your identity, manage your account, and communicate with you about your account activity. Providing accurate identity data is a condition of using the Platform.
Financial data is collected each time you make a deposit or withdrawal. Full payment account numbers are not stored on the ad99 Platform — only masked references or tokens provided by the relevant payment provider are retained. All transaction data is held in encrypted storage.
Gaming data is generated automatically as you use the Platform. It is used to operate the games fairly, calculate payouts accurately, manage bonus wagering requirements, and to fulfil responsible gaming obligations — including detecting patterns that may indicate problem gambling.
Technical data is collected automatically when you access the Platform. It is used for security monitoring, fraud prevention, and to ensure the Platform functions correctly across different devices and connection types.
When you contact our customer support team, we retain records of that communication to manage your query, track resolution history, and improve our support quality. Support records are retained for a period of three (3) years from the date of the interaction.
ad99 collects personal data through the following means:
ad99 processes your personal data on one or more of the following legal bases, depending on the category of data and the purpose of processing:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with you |
| Processing deposits and withdrawals | Performance of a contract with you |
| Identity and age verification (KYC) | Legal obligation; legitimate interests |
| Fraud prevention and security monitoring | Legitimate interests; legal obligation |
| Responsible gaming monitoring | Legal obligation; legitimate interests |
| Customer support communications | Performance of a contract; legitimate interests |
| Platform analytics and improvement | Legitimate interests |
| Promotional communications (where opted in) | Consent |
| Compliance with legal and regulatory requirements | Legal obligation |
Where ad99 relies on legitimate interests as the legal basis for processing, we have assessed that those interests are not overridden by your interests, rights, or freedoms, having regard to the nature of the data, the context of its collection, and the reasonable expectations of players on the Platform.
ad99 uses the personal data we collect for the following specific purposes:
ad99 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or without a valid legal basis for doing so.
ad99 does not sell, rent, or trade your personal data to any third party. We may share your personal data with the following categories of recipients, strictly for the purposes described in this policy:
Transaction data is shared with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank as necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data processing agreements. ad99 shares only the minimum data necessary to complete each transaction.
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data to operate game software, calculate RNG outcomes, and verify game fairness. These providers do not receive your full identity or financial data.
Where required for KYC or fraud prevention purposes, ad99 may share identity-related data with specialist verification service providers. These partners are contractually bound to use the data solely for the purpose of providing verification or fraud detection services to ad99.
ad99 may disclose personal data to law enforcement, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other unlawful activity. Such disclosures will be made only to the extent required by the relevant legal obligation.
In the event that ad99 undergoes a merger, acquisition, or sale of all or part of its business assets, personal data held by ad99 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the contact details held on your account and will be given the opportunity to close your account if you do not wish your data to be transferred.
ad99 uses cookies and similar tracking technologies to operate the Platform, maintain your session, and analyse usage patterns. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on the ad99 Platform:
ad99 does not use third-party advertising cookies or cross-site tracking cookies. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core Platform features.
ad99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:
Security reminder: ad99 staff will never ask for your account password. If you receive a communication requesting your password, please treat it as fraudulent and notify our support team immediately at [email protected].
While ad99 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for using a strong, unique password for your ad99 account.
ad99 retains personal data for the period necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account identity and contact data | Duration of account plus 5 years after closure |
| Transaction and financial records | 7 years from date of transaction |
| KYC verification documents | 5 years from date of verification or account closure |
| Gaming and betting history | 5 years from date of activity |
| Customer support communications | 3 years from date of interaction |
| Technical and device logs | 12 months from date of collection |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
After the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where data cannot be immediately deleted due to technical constraints, it is restricted from active use pending scheduled deletion.
As a player on the ad99 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a description of your request. We will respond within a reasonable timeframe and at no cost to you.
The ad99 Platform is strictly for adults aged 18 years and above. ad99 does not knowingly collect personal data from any individual under the age of 18. If you are a parent or guardian and believe that a person under 18 in your care has registered an account or provided personal data to ad99, please contact us immediately at [email protected].
Upon receiving such a notification, ad99 will promptly investigate the matter, close the account if the user is confirmed to be under 18, and securely delete all personal data associated with that account. Any funds deposited will be returned to the payment source used, subject to verification. ad99 employs age verification procedures at registration and may request documentary proof of age at any time.
The ad99 Platform may contain references to or integrations with third-party services, including payment processors and game software providers. These third-party services operate under their own privacy policies, which are independent of this Privacy Policy. ad99 is not responsible for the privacy practices of any third-party service provider.
We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the ad99 Platform. In particular, when you make a deposit or withdrawal via bKash, Nagad, Rocket, or any other payment method, you are also subject to the privacy policy of that payment provider in addition to this policy.
ad99 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, changes to the Platform, or changes in applicable law. The date of the most recent revision is displayed at the top of this page. Where changes are material — meaning they significantly affect your rights or how your data is used — ad99 will notify you via the contact details held on your account before the changes take effect.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree to the revised policy, you should cease using the Platform and contact our support team to arrange account closure and the return of any genuine funds balance.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ad99 processes your personal data, please contact our data support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
Data Support Contact: [email protected]
Please include "Privacy Request" in the subject line of your message along with your registered account email address so we can locate your records efficiently. Our team operates 24/7 on Bangladesh Standard Time (BST, UTC+6).
For responsible gaming concerns, self-exclusion requests, or if you believe your gambling behaviour may be becoming problematic, please visit our Responsible Gaming page or include "Responsible Gaming" in your support message. All such requests are handled with strict confidentiality by a dedicated member of our team.
Our support team is available around the clock on Bangladesh Standard Time to answer any privacy-related questions or to help you exercise your data rights.
Now that you understand how ad99 handles your data, discover everything the platform has to offer Bangladeshi players.