At ad99, we believe that gambling should always be a form of entertainment — never a source of stress, financial hardship, or harm. This page outlines the tools, resources, and support available to every player on the ad99 platform to help you maintain healthy, informed, and controlled gaming habits.
Age Verification
The ad99 platform is available exclusively to individuals who are 18 years of age or older. This is a firm, non-negotiable requirement that applies to every player, regardless of location or account type. Gambling by minors is illegal, harmful, and strictly prohibited on this platform.
During registration, all players must confirm their age. ad99 reserves the right to request documentary proof of age — such as a national ID card, passport, or driving licence — at any stage of the account lifecycle. Accounts found to belong to individuals under 18 will be permanently closed and any deposited funds returned to the payment source.
Age Verification Process
Every new player must tick a declaration confirming they are aged 18 or above before an account can be created on ad99.
Players are required to submit a valid government-issued photo ID (National ID, passport, or driving licence) as part of our Know Your Customer verification process.
Our compliance team reviews submitted documents within 24–48 hours (Bangladesh Standard Time). Accounts remain in a restricted state until verification is complete.
ad99 continuously monitors account behaviour. If any activity suggests a player may be underage, access to the account is immediately suspended pending re-verification.
Player Protection Tools
ad99 provides a comprehensive suite of responsible gaming tools that put you in the driver's seat. All tools are free to use and can be activated at any time by contacting our support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits can be made until the period resets. Lowering your limit takes effect immediately; raising it requires a 7-day cooling-off period to ensure the change is deliberate.
Need a short pause? Activate a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended — you cannot log in, place bets, or make deposits. Time-outs cannot be reversed early once activated, so use them decisively.
Self-exclusion is a longer-term tool for players who feel they need an extended break from gambling. You may request self-exclusion for a minimum of 6 months or up to 5 years. During this period your account is permanently deactivated and cannot be reopened under any circumstances until the period expires.
Enable session time reminders that alert you after a set period of continuous gameplay — for example, every 30, 60, or 90 minutes. Reality checks display a summary of your session duration and net balance change, helping you make informed decisions about whether to continue or stop.
Access a full, detailed record of all your deposits, withdrawals, bets, wins, and losses at any time through your account dashboard. Reviewing your transaction history regularly is a simple but powerful way to stay aware of your actual gambling spend.
Our 24/7 support team is trained in responsible gaming. If you reach out with a concern — no matter how small — we will listen, provide guidance, and where appropriate refer you to professional counselling services. There is no judgment, only support.
Getting Started
All responsible gaming tools on the ad99 platform are available free of charge. To activate any tool, simply contact our support team at [email protected] and state which tool you would like to enable and the parameters you prefer (e.g., deposit limit amount, time-out duration, self-exclusion period).
Our team processes all responsible gaming requests as a top priority. Protective measures such as deposit limit reductions, time-outs, and self-exclusions are applied to your account within one hour of your request being received, on Bangladesh Standard Time (BST, UTC+6).
Important: Once a time-out or self-exclusion is activated it cannot be reversed before its scheduled end date. Please consider your decision carefully before requesting these tools.
Email [email protected] with the subject line "Deposit Limit Request". Specify your preferred limit amount in BDT and the period (daily / weekly / monthly). Reductions apply immediately; increases require a 7-day review period.
Contact support and request a time-out. Choose from 24 hours, 48 hours, 7 days, or 30 days. Your account will be suspended for the full duration with no early reinstatement.
Email support with the subject "Self-Exclusion Request". State your preferred exclusion period (6 months to 5 years). Your account will be permanently deactivated and all marketing communications stopped immediately.
Request a reality check reminder in your preferred interval (30, 60, or 90 minutes). Our team will configure this on your account. You will receive an on-screen notification during active game sessions at the chosen interval.
Know the Signs
Problem gambling can develop gradually. Recognising the early warning signs is the first step towards regaining control. The following questions can help you assess your relationship with gambling honestly.
Quick Self-Assessment
If you answer "yes" to two or more of the following questions, we strongly encourage you to reach out to our support team or use one of the responsible gaming tools described on this page.
Two or more "yes" answers? Please contact our responsible gaming team at [email protected] — use the subject line "Responsible Gaming Support". All requests are handled with complete confidentiality.
Our Pledge
Responsible gaming is not a checkbox for ad99 — it is a core part of how we operate. Every decision we make as a platform is guided by the principle that player welfare comes first.
ad99 is a platform built for Bangladeshi players who enjoy online casino games, sports betting, and live dealer experiences as a form of leisure entertainment. We understand that the vast majority of our players engage with gambling responsibly and within their means. However, we also recognise that for a small number of individuals, gambling can develop into a harmful habit — and we take that reality very seriously.
Our responsible gaming programme is built around three principles: prevention, through age verification, KYC, and proactive monitoring; empowerment, by giving players the tools they need to manage their own behaviour; and support, by ensuring that anyone who needs help can access it quickly, confidentially, and without judgment, 24 hours a day, seven days a week on Bangladesh Standard Time.
We also apply internal monitoring systems that automatically flag accounts displaying patterns consistent with problem gambling — such as unusually high deposit frequencies, extended session durations, or repeated short-period self-exclusion and re-activation requests. When such patterns are detected, our responsible gaming team will proactively reach out to the player to check in, offer support, and where appropriate apply protective measures even without a player request.
We are committed to never marketing to players who are under self-exclusion, who have requested reduced marketing, or whose accounts have been flagged for responsible gaming review. We do not use manipulative design patterns — such as misleading bonus terms, forced autoplay, or hidden loss figures — that are known to encourage excessive gambling. Our bonus terms are written in plain English, our game information is transparent, and our support team is genuinely here to help.
Our systems automatically detect behavioural patterns associated with problem gambling and trigger welfare checks before harm escalates.
Players who have self-excluded or requested reduced communications are immediately removed from all promotional campaigns.
All bonus offers at ad99 come with clear, plain-English wagering requirements — no hidden conditions, no misleading small print.
Every member of the ad99 support team is trained in responsible gaming best practices and how to sensitively handle player welfare concerns.
Healthy Habits
Whether you are new to online gambling or a seasoned player, the following guidelines will help you keep your gambling experience positive, sustainable, and within your control.
Decide on a fixed amount you are comfortable losing before you start any session. Treat this as the cost of entertainment, not as an investment. Never gamble with money you cannot afford to lose.
Decide in advance how long you will play and stick to it. Use our reality check feature to receive automatic reminders when your chosen session time has elapsed.
Review your transaction history at least once a week. Seeing your actual deposit and loss figures in black and white is one of the most effective ways to stay grounded about how much you are spending.
Accept that losses are a normal part of gambling. If you have reached your budget for the session, stop — do not deposit more in an attempt to recover what you have lost. Walk away and return another day with a fresh budget.
Step away from the screen regularly during long sessions. Fatigue and emotional states strongly influence decision-making. A short break can help you return to the game with a clearer head.
Gambling should be one activity among many in your life — not the primary source of excitement, social connection, or stress relief. Maintain hobbies, relationships, and activities that have nothing to do with gambling.
What to Avoid
Understanding the behaviours and situations that increase gambling risk is just as important as knowing the positive habits to build.
Do not gamble under the influence. Alcohol, recreational substances, or even extreme tiredness significantly impair judgment and reduce your ability to make rational decisions about how much to bet and when to stop.
Do not use gambling as an escape. If you find yourself turning to gambling when you feel stressed, anxious, lonely, or depressed, this is a pattern that can escalate rapidly. Seek support from friends, family, or professional services instead.
Do not borrow money to gamble. Gambling with borrowed funds — whether from friends, family, or financial products — amplifies the financial harm of losses and is one of the fastest routes to serious financial difficulty.
Do not treat bonuses as guaranteed income. Promotional offers and welcome bonuses have wagering requirements and are designed to extend your entertainment, not to generate profit. Always read the terms before accepting a bonus.
Remember: Every game on the ad99 platform uses a certified Random Number Generator (RNG). Outcomes are entirely random. No betting system, pattern, or strategy can reliably predict or influence results. Past results have no bearing on future outcomes.
Get Help
If you are concerned about your own gambling or someone else's, please reach out. Our responsible gaming support is available around the clock, every day of the year, on Bangladesh Standard Time.
Send us an email at [email protected] with the subject line "Responsible Gaming Support". All communications are handled with full confidentiality and without judgment.
Response within 1 hour (BST)Access our live chat feature directly from your ad99 account dashboard. Our trained support agents are available 24/7 to assist with responsible gaming requests, tool activation, and welfare concerns.
Available 24/7If you need immediate account protection — including an emergency time-out or self-exclusion — email us at [email protected] with "URGENT" in the subject line for priority handling.
Priority ProcessingA note on professional support: While ad99's team is trained in responsible gaming, we are not a substitute for professional mental health or addiction counselling. If you feel that gambling is seriously affecting your wellbeing, your finances, or your relationships, we encourage you to seek support from a qualified professional in addition to using the tools available on this platform. Your health and wellbeing always come first.
When gambling stays fun and within your limits, it is a great form of entertainment. Browse our games, explore the FAQ, or log in to your account and set up your responsible gaming tools today.